Careers
Assistant Manager
Job summary
An assistant manager works as an integral part of the management team to provide quality products while being a hard working accountable person who believes in Exceptional Customer Service, Ownership, and developing associates at all levels.
Summary of Essential Job Functions
- Monitors and adjusts the product & management for I.L. Creations Units
- Holds the guest as their highest priority and role models exceptional guest service
- Empowers the team to satisfy guests and resolve problems
- Believes in putting their People First
- Keep accurate records of employees & inventory
- Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
- Ensures service with speed goals are met throughout each shift focusing on effective team service
- Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
- Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
- Maintains and calibrates restaurant equipment
- Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
- Utilizes Red Book or similar tool to track required documentation
- Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
- Recruits staff and oversees training program.
- May contact prospective customers to promote sales - may establish inventory schedules.
- Responsible for local marketing initiatives.
- Exceptional customer service is a major component of this position
Minimum Requirements
- Successful Candidate must pass be a US Citizen & pass a Government Background Check
- Valid Serve Safe or similar Food Safety Certification.
- 2-5 Years' Experience effectively managing a QSR or Full Service Operation
- Strong Personality with Training Experience
- Experience with computerized POS system
- Coach and use corrective action where necessary
- Has managed a staff of over 10 people in restaurants, catering, fast food, food courts & institutional or government food service operations
Abilities Required
- Proven solid controls over profit & loss operations through cost management and prevention.
- One who is not afraid to make a decision while possessing exceptional Business Math, Accounting, Spreadsheet, Email and Strong Analytical Skills
- Empathic Communicator who can delegate tasks & keep calm under pressure
- Strong interpersonal and conflict resolution skills
- Possess excellent written & verbal command of the English Language
- Bilingual Skills a plus
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.